The FCA-commissioned Mills Review looks ahead to how artificial intelligence could restructure retail financial services over the next several years, and it comes with a set of priority recommendations for the regulator itself. For data vendors and analytics firms serving banks, insurers, and asset managers, this signals that supervisory expectations around AI-driven underwriting, advice, and customer-facing tools are likely to tighten.
Firms building or licensing training data and models for UK financial services should watch for how the FCA translates these recommendations into rulemaking or guidance.
The Mills Review sets out how AI could reshape retail financial services by 2030 and beyond, and makes priority recommendations to the FCA on how it could respond.
